Harmonising
Team & Customer Engagement
Overview
Cognisaas enables cross-functional teams and customers to collaborate on a 'single source of truth' platform to easily track, prioritize and deliver customer use cases successfully at scale.
Duration
4 months
UX Designer
3 persons
Business Goals
Enhance collaboration to expedite customer onboarding, along with real-time updates from cross-functional teams for a swift delivery of value.
Uncovering Obstacles
Visibility
To tackle overloaded information and productivity issues
Collaboration
Overcome inefficiencies to collaborate with cross-functional teams
Accountability
To establish efficient task assignment and team occupancy monitoring
Insights from Heuristic Evaluation
Dashboard
Placing multiple primary buttons side by side negatively impacts accessibility
Settings
The lack of effective data categorisation is leading to prolonged scrolling
Template
Inconsistency, coupled with the concealed placement of the Gantt chart, easily leads to an oversight
Manage Product
Lack of clear indications for upcoming steps hinders workflow optimisation
Hearing from the Users
"If a project is in trouble, I'd to find out what's wrong, get the team involved, and fix things quickly."
“Can there be a personalised view? I don't want to see the updates for all projects in one go.”
“It will be good if I can find all project documents in one place.”
Exploring The Competitions
Key Insights
- Simplifies onboarding on a complex platform, ensures a smooth experience
- Personalised selection of template aligns with their preferences and workflow
- Make tracking easy and prioritising faster to enhance efficiency
Reimagining Cross-Functional Team Collaboration
Resource Management
Gain detailed visibility into team members' occupancy, down to project and task levels
Client Dashboard
Gain focused attention in command centre for projects needing attention at priority
Project Plan
Enhance task management with Kanban view, offering task card drag-and-drop, real-time updates
Customer Portal
Access owned projects, team alerts, and assigned tasks with real-time updates on customer portal
Transformation
Dashboard
Actionable Insights
Enough Talking
Let's Collaborate
