Queues
A kiosk check-in and a live token replace the queue at the desk.
KIMS Hospitals × F1Studioz
Every step,
a hand to hold.
An end-to-end care experience for India’s elders, across app, web and kiosk, where any family member can step in.
Scroll to follow Lakshmi
Meet Lakshmi. She is 68, a retired teacher in Secunderabad who keeps misplacing her reading glasses. Her son’s family lives close by, and any of them can step in. This is how we held her hand, all the way.
PriyaDaughter-in-law
RameshSon
ArjunGrandson
One family. One place.
Appointments, reports, prescriptions and reminders. One number. KIMS.
Mon 16 Mar · 8:40 AM
01 · Booking
It starts with a worry.
Lakshmi describes how she feels. Priya books the visit on the KIMS website and shares it with the family.
02 · The day of the visit
Arjun takes her in.
A reminder the night before. Arjun drives her in and checks her in at the lobby kiosk.
03 · Consultation
Arjun is in the room.
The doctor’s advice is written down as it is said, and reaches Ramesh and Priya at once.
04 · In-patient
Ramesh and Priya take turns.
Ramesh stays the night on the attender pass. Priya visits by day. Both see every update.
05 · Discharge
Every paper comes home.
Ramesh collects the reports at the kiosk. Priya files them in My Health, on the web.
06 · Home care
Priya keeps the medicines on time.
She sets the reminders once, on the web. If a dose slips, she is the one nudged.
25 minto KIMS
T-1822 min
7:00 PMEvening dose
T-1822 min
7:00 PMEvening dose
Chest painBreathlessnessTiredness
Cardiology
12 doctors near you · 4 speak Telugu
Dr. Neeraj Kumar
Cardiology · 7 years · KIMS Secunderabad
Englishहिंदीతెలుగు
Next available · Fri, 20 MarchBook a visit
Choose a time
Wed18Thu19Fri20Sat21Sun22
Morning
10:0010:3011:0011:30
Afternoon
12:1512:451:302:00
Confirm · Fri 20, 12:15 PM
Need a hand booking?
Priya can finish it for you, on her laptop.
You’re booked
Fri, 20 March · 12:15 PM
Dr. Neeraj Kumar · Procedure room 2
Booked by Priya, shared with the familyWe’ll remind all of you the evening before.
KIMS7:00 PM
Your visit is tomorrow
12:15 PM · Dr. Neeraj Kumar · Procedure room 2
Before you go
Old reports and prescriptions
List of current medicines
Reading glasses
Arjun is driving
Leave by 11:20 AM
25 min drive
You’re at KIMS Secunderabad
Arjun checks her in at the lobby kiosk. No queue at the desk.
Check inYour token
T-18
22min wait
5 people ahead of you
Dr. Neeraj Kumar · Room 112, 1st floor
Dr. Neeraj Kumar
Room 112 · with Lakshmi and Arjun
Notes, as the doctor speaksIn the room
- Blood pressure a little high, 150/95
- Echo test tomorrow at 9:00 AM
- One night’s stay after the test
తెలుగులో కూడా · Also saved in Telugu
Ramesh and Priya have the noteDoctor’s noteAn echo test tomorrow at 9:00 AM, and one night’s stay.
Share with family
Admission
Room 305 · IP Ward
Block B · KIMS Secunderabad
AdmittedProcedureRecoveryDischarge
SAT · 9:00 AMAdmitted. Echo test at 11:00 AM.
SAT · 11:00 AMEcho test in progress. All normal so far.
SUN · 5:00 PMRecovering well. Visiting hours 5–7 PM.
MON · 10:00 AMGoing home today at 2:00 PM.
Attender pass
Ramesh Rao · Son
● Active until discharge
Priya saw the updatePriya’s visitor pass · 5–7 PMDischarge summary
Prescription
Echo report
Lab report
My Health
0 documents · shared with the family
Medicine reminders · for Amma
7:00 AM7:00 PMEvery day · 7 days
- Prolomet XL 25mgafter breakfast and dinner
- Zedex syrup10 ml · after dinner
On Amma’s phone, and on Priya’s.
7:00 AM · Morning doseDay 2 of 7
- Prolomet XL 25mg1 tablet · after breakfast
Mark as takenTaken at 7:04 AM
7:00 PM · Evening dose7:15 PM · Not taken yetDay 2 of 7
- Prolomet XL 25mg1 tablet · after dinner
- Zedex syrup10 ml · after dinner
Mark as takenTaken at 7:18 PM · with Priya
Amma’s 7 PM dose is pending
You’re home, Priya. Ramesh is still at work.
Ramesh · OfficeThank you, Priya ✓
Arjun · CollegeBoth doses done today ✓
Day 2 of 7 · on track
Held, all the way.
Priya, Arjun and Ramesh took turns, on the app, the web and the kiosk.
What changed
Four things Lakshmi never had to worry about again.
Lost papers
Every summary, prescription and report lives in My Health.
Missed doses
Reminders at 7 AM and 7 PM, and the nearest family member is nudged if one slips.
Being alone
Her son, daughter-in-law and grandson can each step in, wherever they are.
Care,
hand in hand.
- Client
- KIMS Hospitals
- Design
- F1Studioz
- Discipline
- CX strategy, product & interface design
- Deliverables
- Patient app, web portal, lobby kiosk, design system
- Year
- 2026