#casestudy
How we reduced the workflow of Westjet’s customer care application by 68%
Problem Statement Customer care is the most important touch point of any brand. We want to empower our agents to
December 15, 2017
Problem Statement Customer care is the most important touch point of any brand. We want to empower our agents to
How expensive is your Expense tracking? In this era of Mars exploration and Drone Taxis, are your executives still wasting
Problem Statement Moving to efficient sources of energy like LED lighting is only part of the solution. One of the
Problem Statement Today working professionals’ product usage for personal needs (e.g Uber, Facebook) and business needs at work are at
Westjet offers airport lounge service to all their premium customers as other airlines. Hence they wanted a next generation lounge
Adopted from Jeremy Johnson & Chuck Mallott visualization THE PROBLEMToday every company understands the importance of providing seamless user experience
How expensive is your Expense tracking? In this era of Mars exploration and Drone Taxis, are your executives still wasting
Visual design is mostly incorrectly perceived as the way something looks — in other words; a highly subjective, possibly emotional,
Identifying use cases is one of the critical process in discovery stage. Lets take a sample persona of a Field
Why do bill payments need to be so hectic and boring on banking apps? Imagine a 2 step navigation paradigm
