Identifying use cases is one of the critical process in discovery stage. Lets take a sample persona of a Field Sales Rep and see how we map their user task flow to narrow down feature list.
- Roles people play (interactions, responsibilities)
- Tasks people do (routine, rare, redundant)
- Artefacts and tools people use (and modify)
- Cultural influences (explicit and unexpressed)
- Physical environment (critical, mobility)
- Insights, observations, breakdowns, design ideas
- Advantages (what works well currently)
- User’s problems, peeves, concerns, habits
- User’s goals, intents, behaviour variables (life, experience, end)
Mobile Enterprise Applications should be simple, highly intuitive to help users quickly complete everyday activities while on the go.
